If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Temperature control is part of a wider assessment of how washing facilities are used. Suitable mixing equipment needs correct selection and ongoing maintenance. Existing supplies and the needs of vulnerable users affect the design.

Before arranging the visit

Explain who uses the facility and ask how the chosen controls will be checked and maintained.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our accessibility plumbing page explains the related work and how an assessment is arranged.

Where the findings point to accessible bathroom plumbing, read the accessible bathroom plumbing service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about accessibility plumbing, the guide Choosing easier-to-use tap controls explains what to record next.

For a related question about accessibility plumbing, the guide Accessible shower plumbing: planning the controls explains what to record next.