If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Lever controls and suitable positioning can reduce difficulty, but needs differ between users. Reach, grip, temperature control and available basin space should be considered together. A product described as accessible still needs checking against the intended use.

Before arranging the visit

Discuss the user's practical requirements and compare suitable products before installation.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our accessibility plumbing page explains the related work and how an assessment is arranged.

Where the findings point to accessible bathroom plumbing, read the accessible bathroom plumbing service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about accessibility plumbing, the guide Accessible shower plumbing: planning the controls explains what to record next.

For a related question about accessibility plumbing, the guide Reducing scalding risk through better plumbing design explains what to record next.