If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Ice may temporarily block a split in the pipe. Water can escape when the ice melts and flow returns. That is why an apparently dry frozen section still needs observation and appropriate repair planning.

Before arranging the visit

Tell the plumber where the pipe runs and whether the supply has already returned.

Choosing the appropriate plumbing visit

Pressure, temperature exposure and nearby fittings help determine whether a local repair is sensible. Our burst & frozen pipes page explains the related work and how an assessment is arranged.

Where the findings point to frozen pipe thawing, read the frozen pipe thawing service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about burst & frozen pipes, the guide Protecting exposed pipes before cold weather explains what to record next.

For a related question about burst & frozen pipes, the guide When more than one pipe has frozen explains what to record next.