If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Pipes in unheated voids, outbuildings and external runs are more exposed to cold. Insulation, draught reduction and suitable isolation arrangements should be considered together. Insulation alone cannot correct a poorly positioned or already damaged pipe.

Before arranging the visit

Identify vulnerable routes and arrange access before the weather becomes difficult.

Choosing the appropriate plumbing visit

Pressure, temperature exposure and nearby fittings help determine whether a local repair is sensible. Our burst & frozen pipes page explains the related work and how an assessment is arranged.

Where the findings point to burst water pipe repair, read the burst water pipe repair service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about burst & frozen pipes, the guide Why a frozen pipe can leak after thawing explains what to record next.

For a related question about burst & frozen pipes, the guide When more than one pipe has frozen explains what to record next.