If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Outdoor taps can connect to hoses and equipment that create contamination risks. Suitable protection and isolation should be considered as part of installation. A tap that delivers water is not by itself proof that the arrangement is appropriate.

Before arranging the visit

Explain what the tap will supply and whether it must be isolated for winter.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our outdoor plumbing page explains the related work and how an assessment is arranged.

Where the findings point to outside tap installation, read the outside tap installation service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about outdoor plumbing, the guide Supplying water to a garden building explains what to record next.

For a related question about outdoor plumbing, the guide Winter isolation for an external tap explains what to record next.