If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Repeated visits to the same problem should prompt a review of findings, repairs and the wider installation. Separate symptoms may share a supply or waste route. A maintenance record helps avoid paying for the same short-term response repeatedly.

Before arranging the visit

Ask for the cause found, work completed and any unresolved limitations after each visit.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our landlord plumbing page explains the related work and how an assessment is arranged.

Where the findings point to landlord plumbing inspection, read the landlord plumbing inspection service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about landlord plumbing, the guide A tenant reports a leak: information to gather explains what to record next.

For a related question about landlord plumbing, the guide Plumbing checks between tenancies explains what to record next.