If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

A landlord needs the urgency, affected room, access contact and any immediate safety concern. Photographs can help when taken safely, but a tenant should not dismantle fittings to improve a description. Clear authorisation avoids delays during attendance.

Before arranging the visit

Agree who can approve work and how the tenant will be updated.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our landlord plumbing page explains the related work and how an assessment is arranged.

Where the findings point to rental property leak repair, read the rental property leak repair service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about landlord plumbing, the guide Plumbing checks between tenancies explains what to record next.

For a related question about landlord plumbing, the guide Managing repeat plumbing callouts in a rental explains what to record next.