If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

A leak-detection or shut-off system must suit the pipe arrangement and the areas it is intended to protect. Sensors and controls do not remove the need to repair known faults. Test and maintenance arrangements should be understood.

Before arranging the visit

Identify vulnerable rooms and decide who should receive an alert or respond to a shut-off.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our flood prevention & water damage control page explains the related work and how an assessment is arranged.

Where the findings point to automatic water shut-off valve installation, read the automatic water shut-off valve installation service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about flood prevention & water damage control, the guide After a leak is repaired: drying is a separate job explains what to record next.

For a related question about flood prevention & water damage control, the guide Keeping isolation valves usable in an emergency explains what to record next.