If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

The plumbing repair and the restoration of walls, flooring or units are different parts of a job. Agree which finishes may need opening and who will make them good. Access constraints can affect the repair method.

Before arranging the visit

Discuss access panels, floor coverings and fitted furniture before work is booked.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our water pipe repairs page explains the related work and how an assessment is arranged.

Where the findings point to concealed pipe repair, read the concealed pipe repair service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about water pipe repairs, the guide Green marks on copper pipes: what to record explains what to record next.

For a related question about water pipe repairs, the guide Why a repaired pipe joint leaks again explains what to record next.