If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Unexpected water-meter movement can justify an investigation, but it does not identify the source. Toilets, appliances and stored-water systems may use water unnoticed. The supply arrangement matters, particularly where a meter or pipe is shared.

Before arranging the visit

Keep a record of readings and ordinary usage; ask for checks before digging or opening finishes.

Choosing the appropriate plumbing visit

The aim is to narrow down the likely source before opening finishes or replacing parts. Our leak detection & repair page explains the related work and how an assessment is arranged.

Where the findings point to hidden water leak detection, read the hidden water leak detection service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about leak detection & repair, the guide Six Signs a Hidden Pipe Leak Is Building Up explains what to record next.

For a related question about leak detection & repair, the guide Why leaks sometimes appear only overnight explains what to record next.