If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Replacement involves access through the building, suitable support and connections to the systems supplied. Tank condition and covers matter, but the entire arrangement needs considering. Loft access can be a major part of the job.

Before arranging the visit

Provide access dimensions and details of fixtures thought to be supplied by the tank.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our water storage tanks page explains the related work and how an assessment is arranged.

Where the findings point to cold water storage tank replacement, read the cold water storage tank replacement service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about water storage tanks, the guide Why a storage-tank overflow keeps dripping explains what to record next.

For a related question about water storage tanks, the guide Changes in water quality from a storage tank explains what to record next.